Warranty

Do XD Design products come with a warranty?

 Yes, XD Design stands behind the quality of our products. We offer a limited warranty on many of our items against defects in materials and workmanship.

Please refer to the product description or warranty information provided with your purchase for detailed warranty coverage.

What does the warranty cover?

Our warranty typically covers defects in materials and workmanship under normal use and conditions. This includes issues such as stitching defects, hardware malfunctions, or material flaws. However, the warranty does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.

How do I claim warranty service for a product?

If you believe your XD Design product is covered under warranty due to a defect in materials or workmanship, please contact our customer service team at hello@xd-designusa.com. Provide details about the issue you're experiencing, along with proof of purchase and relevant photographs if possible. Our team will assist you with the warranty claim process and provide further instructions.

What is the duration of XD Design's warranty?

XD Design offers a warranty period of 1 Year from the date of purchase. 

Are there any limitations or exclusions to the warranty?

While XD Design strives to provide comprehensive warranty coverage, there may be certain limitations or exclusions. For example, our warranty does not cover damage resulting from misuse, accidents, alterations, or improper care of the product. Additionally, normal wear and tear over time is not covered under warranty.

What if my product is no longer covered under warranty?

If your XD Design product is no longer covered under warranty but requires repair or replacement, please contact our customer service team for assistance. While we may not be able to offer warranty service, we're committed to providing support and exploring potential solutions to address your needs.