Returns & Refunds

Stuff happens. We get it. Follow the steps below if you need to return / refund a purchase.

Overview

If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total plus applicable sales tax paid.

Shipping and handling charges are not refundable unless the product arrived damaged, or the incorrect product was shipped.

Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.

If you return any part of your order and that order was part of a promotion, any refund may be reduced.

The customer is responsible for return freight charges to Gregory Mountain Products.
Colors displayed on our website may vary slightly from the actual fabric color due to screen calibration or individual interpretation. We make every effort to ensure that the images on our site accurately represent our products. 

Please contact customer service at [email protected] if you have any questions regarding a product prior to purchase.

Refund Process

We offer easy return shipping with a pre-paid return label. A one time, once per order, cost of return shipping will be deducted from your refund as follows:

Cost of return: $10.00

For a return authorization:
Email to: [email protected]

Email Subject: Returns + Order Number
Email Content: Return Reason

Afterwards, we will provide you a pre-paid return label and return authorization.

• Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.
• Items must be returned in brand new, unused condition, with all hang tags and packaging intact.
• Refunds will be issued in the original form of payment used to purchase the item.
• The original freight charges will not be reimbursed.

If you can’t locate your order number, or need assistance with the return process, please contact us at “[email protected]”.

Please Note: Merchandise must be returned to the point of purchase. We cannot accept online returns in-store or in-store orders online! Please do not return Authorized retailer merchandise to our fulfillment center.

Returning Damaged or Incorrect Merchandise Purchased

Damaged/Incorrect items must be reported within 15 days of your order’s ship date.

If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request. If your merchandise was damaged in transit, is defective, or is not what you ordered, please contact us. We will ask you to provide photos of the product for our internal research purposes.

If we determine that the product is damaged/incorrect, our customer service team will provide you with a pre-paid return label and shipping instructions.

Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs.

Refunds will be issued in the original form of payment used to purchase the item. If you need the order quickly you may place another order, while you wait for your refund. Please contact us if you need assistance.

Damaged or Defective Items Purchased In Store

For any returns purchased in store, we advise you to contact the store where you have purchased the goods.

For Shipping Questions, Please refer to our Shipping page.